PENGUKURAN KINERJA RANTAI PASOK SERVIS ORDINARY DENGAN METODE SUPPLY CHAIN OPERATION REFERENCE PADA PERUSAHAAN REMANUFAKTUR PT.XYZ

Shofia, Haqia (2026) PENGUKURAN KINERJA RANTAI PASOK SERVIS ORDINARY DENGAN METODE SUPPLY CHAIN OPERATION REFERENCE PADA PERUSAHAAN REMANUFAKTUR PT.XYZ. Bachelor thesis, Institut Teknologi Kalimantan.

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Abstract

Kinerja supply chain berperan penting dalam efektivitas operasional proses servis ordinary di PT. XYZ. Permasalahan seperti ketidaktepatan perencanaan, keterlambatan pemasok, dan ketidaksesuaian jadwal produksi menunjukkan perlunya evaluasi menyeluruh. Penelitian ini bertujuan untuk menentukan indikator kinerja supply chain berdasarkan model Supply Chain Operations Reference (SCOR), mengukur nilai kinerja menggunakan SCOR, serta menyusun rekomendasi perbaikan melalui pembobotan Analytic Network Process (ANP). Sebanyak 16 indikator ditetapkan berdasarkan lima proses SCOR. Nilai aktual dinormalisasi menggunakan metode min–max, kemudian ANP digunakan untuk menentukan bobot prioritas dan menghitung skor akhir. Hasil penelitian menunjukkan bahwa kinerja supply chain PT. XYZ berada pada kategori cukup baik, terutama pada proses DELIVER dan RETURN. Namun, indikator seperti forecast accuracy, timely delivery performance by supplier, planning cycle time, dan adherence to production schedule menunjukkan performa rendah. Bobot ANP menempatkan proses SOURCE dan MAKE sebagai prioritas utama, menandakan pentingnya kinerja pemasok dan kualitas produksi. Rekomendasi perbaikan difokuskan pada peningkatan perencanaan, penguatan manajemen pemasok, optimalisasi jadwal produksi, dan peningkatan koordinasi internal. Penelitian ini memberikan gambaran menyeluruh mengenai kinerja supply chain PT. XYZ serta strategi peningkatan yang dapat diterapkan secara berkelanjutan.

Item Type:	Thesis (Bachelor)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Jurusan Teknologi Industri dan Proses > Teknik Industri
Depositing User:	Haqia Shofia shofia
Date Deposited:	08 Jan 2026 05:30
Last Modified:	08 Jan 2026 05:30
URI:	http://repository.itk.ac.id/id/eprint/24903

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